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PHANTOM

Terms of Service

Effective Date: March 8, 2026

1. Acceptance of Terms

By accessing or using Phantom ("the Service"), operated by Phantom ("we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Service.

We reserve the right to modify these Terms at any time. We will notify you of material changes by email or through the Service. Your continued use after such changes constitutes acceptance of the updated Terms.

2. Description of Service

Phantom is an AI-powered communications platform designed for real estate professionals. The Service provides:

  • Gmail integration for inbox management and email sending
  • AI-generated email and SMS drafts personalized to your writing style
  • Automated email classification and response suggestions
  • Lead and contact management tools
  • SMS messaging capabilities
  • Real estate market data enrichment

3. Account Registration

To use the Service, you must:

  • Be at least 18 years of age
  • Provide accurate and complete registration information
  • Maintain the security of your account credentials
  • Promptly notify us of any unauthorized use of your account

You are responsible for all activity that occurs under your account. We reserve the right to suspend or terminate accounts that violate these Terms.

4. Gmail Integration and Google API Usage

The Service integrates with Gmail through Google's OAuth 2.0 authorization. By connecting your Gmail account, you:

  • Authorize Phantom to read your emails, send emails on your behalf, and access your email address as described in our Privacy Policy
  • Acknowledge that you can revoke this access at any time through your Google Account settings or the Service's settings page
  • Understand that email data is processed by third-party AI services to provide features such as classification and response generation

Our use of Google API data complies with the Google API Services User Data Policy, including the Limited Use requirements.

5. AI-Generated Content

The Service uses artificial intelligence to generate email drafts, SMS messages, and suggested responses. You acknowledge and agree that:

  • You are responsible for reviewing all AI-generated content before sending. AI outputs may contain errors, inaccuracies, or inappropriate language.
  • AI-generated content is a suggestion only. You should not rely on it as professional, legal, or financial advice.
  • We do not guarantee the accuracy, completeness, or suitability of any AI-generated content.
  • You are solely responsible for any communications sent from your account, whether drafted by you or generated by AI.

6. SMS Messaging

If you use the SMS features of the Service, you agree to:

  • Comply with all applicable laws and regulations regarding text messaging, including the Telephone Consumer Protection Act (TCPA) and CAN-SPAM Act
  • Only send messages to individuals who have provided proper consent to receive communications from you
  • Include appropriate opt-out mechanisms in your messages where required by law
  • Not use the Service to send spam, unsolicited bulk messages, or any illegal content

You are solely responsible for ensuring your use of SMS messaging complies with all applicable laws. We reserve the right to suspend SMS capabilities if we reasonably believe they are being used in violation of the law or these Terms.

7. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable law, regulation, or third-party rights
  • Send spam, phishing emails, or other unsolicited communications
  • Harass, threaten, or abuse any individual
  • Distribute malware, viruses, or other harmful code
  • Attempt to gain unauthorized access to the Service or its infrastructure
  • Interfere with or disrupt the Service or its servers
  • Scrape, crawl, or use automated means to access the Service beyond its intended functionality
  • Misrepresent your identity or impersonate any person or entity
  • Use the Service for any purpose that is fraudulent or deceptive

8. Intellectual Property

The Service, including its design, features, code, and branding, is owned by Phantom and is protected by intellectual property laws. You may not copy, modify, distribute, or reverse-engineer any part of the Service without our prior written consent.

You retain ownership of all content you create, upload, or transmit through the Service, including your emails, contacts, and business data. By using the Service, you grant us a limited, non-exclusive license to process your content solely to provide and improve the Service.

9. Subscription and Billing

Certain features of the Service may require a paid subscription. If you purchase a subscription:

  • You agree to pay all fees associated with your selected plan
  • Subscriptions renew automatically unless canceled before the renewal date
  • You may cancel your subscription at any time through your account settings
  • Refunds are handled in accordance with our refund policy, if applicable

We reserve the right to modify pricing with reasonable notice. Price changes will take effect at the start of your next billing cycle.

10. Service Availability

We strive to maintain high availability of the Service, but we do not guarantee uninterrupted or error-free operation. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with reasonable notice where practicable.

11. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT AI-GENERATED CONTENT WILL BE ACCURATE, COMPLETE, OR SUITABLE FOR ANY PARTICULAR PURPOSE. WE DO NOT GUARANTEE THAT EMAILS OR SMS MESSAGES SENT THROUGH THE SERVICE WILL BE DELIVERED SUCCESSFULLY.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PHANTOM AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

13. Indemnification

You agree to indemnify and hold harmless Phantom and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorney's fees) arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Any communications you send through the Service
  • Your violation of any applicable law or third-party rights

14. Termination

You may terminate your account at any time by contacting us or through your account settings. We may suspend or terminate your access to the Service at any time if you violate these Terms, with or without notice.

Upon termination, your right to use the Service ceases immediately. We will delete your data in accordance with our Privacy Policy.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions. Any disputes arising from these Terms or the Service shall be resolved in the state or federal courts located in Delaware.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

17. Contact Us

If you have any questions about these Terms, please contact us at:

Phantom
Email: legal@sharetech.dev

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